By Mollie Stovell
(A short note from Niagara At Large – This is the second in a series of first-hand accounts involving emergency services at hospitals in Niagara, Ontario, and Niagara At Large has received more than a few from residents across this region, without solicitation.
And as NAL reported in the first article for this series, we asked the Niagara Health System, the board responsible for managing most of the hospital services in this region for a response to these accounts and was told by a senior communications director that “the hospital cannot comment on or release information around specific patient cases. Our duty is to maintain patient confidentiality and respect the privacy of patients. The communications director went on to say that it is the NHS’s “desire and goal is for every patient and their family to have a positive experience.”
Those with concerns, the hospital’s communications director continued, can share them with the NHS’s Patient Relations Specialist Natalie Foster. Natalie is located at Ontario Street Site and can be reached at 905-378-4647, extension 44423 or by e-mail Natalie.Foster@niagarahealth.on.ca.)
It has been months since I have had to live through the excruciating experience of dealing with death, but I have not yet been able to make peace with the misery of my memories.
My grandfather was taken in by ambulance in December of 2008. He passed away eight days later. My sister’s mother-in law was taken in July of 2009. She passed away the next day. My grandmother was brought by ambulance on the day of Mrs. Wilson’s funeral after a fall resulting in a shattered shoulder blade.
We were told that she would likely not make it through the surgery. She survived, and was able to return to her home. Unfortunately, while in hospital, we were informed of a spot they had discovered on her lung during a chest x-ray. My grandmother was taken to the GNGH (the Greater Niagara General Hospital in Niagara Falls, Ontario) on the eve of Christmas Day 2009. She passed away on January 4th, 2010. My sister’s father-in-law, after many trips for heart related issues, including a heart attack that lead to a triple bypass surgery in Hamilton, was most recently taken in for a mini-stroke. He was released after one night in the ER with a prescription for a new medication.
There is no doubt that my family has been in turmoil the past two years. Emotions have been running high, been running overtime. Through all of this we have a chance to see the best, and the worst of the GNGH. Continue reading


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