Cogeco Service Centre Gives Niagara Area Customer the Corporate Kiss Off

Niagara NDP MPP Cindy Forster urges Cogeco CEO to Respect the Loyalty of Customers by Showing some Loyalty to Them

An Open Letter To Cogeco from Niagara, Ontario Area MPP Cindy Forster

Posted March 14^th, 2018 on Niagara At Large

A Brief Foreword Note from Niagara At Large reporter and publisher Doug Draper – This March 14th, Welland (Niagara Centre) Riding MPP Cindy Forster, a member of the Ontario New Democratics (NDP), sent the following open letter to Louis Audit, President and CEO, of the cable corporation Cogeco.

Niagara area MPP Cindy Forster

The letter discusses a Welland Cogeco’s attempt to call Cogeco’s Customer get some understanding around concerns over a new billing system the cable corporation has imposed – one that could punish customers financially – and getting nothing but a brush off.

Now here is Cindy Forster’s open letter to Cogeco. Feel free to share your thoughts at the bottom of this post –

To Mr. Louis Audet, President and CEO from Cindy Forster, MPP

Dear Mr. Audet:

I am sending this letter on behalf of a 71 year old Welland senior who has had two heart surgeries and dealing with prostate cancer and now fighting a revised billing system that he says is discriminatory against seniors and anyone else on fixed income and cheques that arrive at the end of the month.

For some ill-conceived reason Cogeco has decided to move its billing date to the middle of the month and giving its customers all of ten days to pay their bill. However as noted in the attached letter your company is being kind enough to waive late fees for the month of April during this transition. After that they are subject to late fees.

When our Welland Senior talked to Cogeco Customer Service to voice his concerns, he was told it was a new policy and nothing could be done. The Cogeco rep did not agree with the new policy being discriminatory against seniors since all customers are impacted including those on disability.

That flawed logic is going to backfire with your customers and many of them seniors. I am asking on behalf of those impacted to please give serious consideration to scrapping this new billing system and go back to end of month billing.

Customers will be loyal to you if you are loyal with them.

Sincerely, Cindy Forster, MPP

The following cartoon was chosen for this post by Niagara At Large, not Cindy Forster –

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