Ban on Door-To-Door Selling of Some Goods & Services Now In Effect In Ontario

A News Release from the City of St. Catharines in Niagara, Ontario

Posted March 7th, 2018 on Niagara At Large

Starting this past March 1st, (2018) the Province of Ontario is banning unsolicited, door-to-door sales of certain household appliances, including water filters, water heaters and other types of water treatment devices.

The new law states businesses are only able to sell certain household appliances and services in a resident’s home if the resident has contacted the business ahead of time and invited them for the purpose of entering into a contract.

Businesses visiting homes for repairs or maintenance are also banned from trying to sell new products or services, unless such a discussion was pre-approved by the resident. Businesses will be allowed to leave promotional information for new products or services during repair and maintenance calls.

The City of St. Catharines would like to remind residents that the City does not send salespeople door-to-door and does not authorize other businesses or organizations to do so on its behalf.

City employees will always present photo identification before asking to enter a resident’s home. In most cases, the City will pre-arrange visits when City employees require access to a resident’s home. 

“Residents should always ask to see ID when someone presents themselves as being from the City,” says Mark Green, manager, environmental services, adding City employees will not ask to see any bills, contracts, statements or other personal documents. 

“Should a salesperson become aggressive during a home visit, prearranged or otherwise, concerned residents should politely ask the salesperson to leave. Call police if you feel unsafe.”

Here is the News Release on this Ban from the Ontario Government

Ontario Ban on Door-to-Door Sales in Effect as of March 1st

New Law will Protect Consumers at Home

First Released February 23, 2018.

Ministry of Government and Consumer Services

Starting March 1, 2018, Ontario will ban unsolicited, door-to-door sales of certain household appliances to better protect consumers from aggressive and misleading contracting at home. 

Businesses will only be able to enter into a contract in the consumer’s home if the consumer has contacted the business ahead of time and invited them into their home for the purpose of entering into a contract. Contracts that are in violation of the new rules relating to door-to-door contract solicitation will be considered void, and consumers will be able to keep the goods and services with no obligations.

The new rules will apply to:

  • Air cleaners
  • Air conditioners
  • Air purifiers
  • Duct cleaning services
  • Furnaces
  • Water filters
  • Water heaters
  • Water purifiers
  • Water softeners
  • Water treatment devices
  • Bundles of these goods and services

In addition, businesses will be required to keep a record of how contact with the consumer entering the contract was made, and all contracts signed in the home for these goods and services will also have a 10-day cooling-off period, allowing consumers to cancel the contract for any reason without penalty.

Protecting consumers is part of Ontario’s plan to create fairness and opportunity during this period of rapid economic change. The plan includes a higher minimum wage and better working conditions, free tuition for hundreds of thousands of students, easier access to affordable child care, and free prescription drugs for everyone under 25 through the biggest expansion of medicare in a generation.

Quick Facts

  • Door-to-door contracts have been among the top complaints received by the Ministry of Government and Consumer Services.
  • Ontario is the second province in Canada to restrict door-to-door solicitation and contracts.
  • If a consumer calls for a repair, maintenance or any other reason, businesses will only be allowed to leave information about the products and services they offer, unless the business has a written contract in place with the consumer and secures the consumer’s approval in advance of the visit to solicit a contract for the restricted goods or services.
  • Businesses will need to keep a record of how contact with the consumer was made and provide consumers with clear information about their rights.

Additional Resources

Know your rights about door-to-door contracts


“These new laws will ensure that people aren’t being taken advantage of through unsolicited door-to-door contracting. We have heard from many consumers, ‎including many seniors, who are being taken advantage of at their doorsteps. Our government is taking steps to protect Ontario consumers and provide them with more protection against aggressive and misleading door-to-door contracting tactics so that they can enjoy peace of mind in their homes.” Tracy MacCharles Ontario Minister of Government and Consumer Services

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 “A politician thinks of the next election. A leader thinks of the next generation.” – Bernie Sanders




One response to “ Ban on Door-To-Door Selling of Some Goods & Services Now In Effect In Ontario

  1. Gail Benjafield

    Great. Pinning one of these signs, maybe all, on my letter box!!
    Now can you stop the landline calls, since the Canada Do-Not-Call-List folk no longer will take any action?


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